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Privacy Policy

Last Updated: 20 February 2026

 

Helen & Ben Early and Preschool (“the Centre”) respects your privacy and is committed to protecting the personal information of our parents, children, staff, and visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information.

 

By enrolling your child and using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
 

1. Personal Information We Collect

 

We may collect personal information including but not limited to:

  • Child’s name, date of birth, gender, and health information

  • Parent/guardian name, contact number, email, and address

  • Emergency contact details

  • Payment information for fees and services

  • Attendance records, learning progress, and activity reports

  • Photos and videos of children for educational, internal, or publicity purposes

  • App/system login credentials

 

All information is collected voluntarily and only for purposes related to enrollment, education, administration, and communications with parents.


2. How We Use Your Information

 

Personal information may be used for:

  • Enrollment and administrative purposes

  • Communication with parents/guardians

  • Providing educational and childcare services

  • Processing payments and issuing receipts

  • Maintaining attendance, progress, and health records

  • Internal reporting, audit, and compliance with regulations

  • Safety and security of children and staff

  • Emergency situations

  • Publicity and program interpretation

 

We will not sell, rent, or trade personal information to third parties for marketing purposes.


3. Sharing and Disclosure of Information

 

We may share personal information:

  • With staff and authorized personnel within Helen & Ben for operational purposes

  • With service providers (payment gateways, app developers) strictly for service delivery

  • As required by law or regulatory authorities (e.g., KPM, KKM, or PDPA requests)

  • In case of emergency affecting the child’s health or safety

 

All third-party service providers are required to protect the confidentiality and security of personal information.


4. Data Security

 

Helen & Ben implements appropriate technical, administrative, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

 

Access to sensitive information is restricted to authorized personnel only.


5. Data Retention

 

Personal information will be retained:

  • For as long as the child is enrolled at the Centre

  • As required for regulatory compliance or legal purposes

  • Until it is no longer necessary for the purpose it was collected

 

Upon expiry of retention period, information will be securely deleted or anonymized.


6. Parents’ Rights

 

Parents/guardians have the right to:

  • Access and review personal information held about their child

  • Correct or update inaccurate information

  • Withdraw consent for use of certain personal information (except where required for enrollment or legal obligations)

 

Requests can be submitted via email (helenbeneducation@gmail.com) or through the school app system.

 

The Centre will respond within a reasonable period in accordance with PDPA requirements.


7. Cookies & App Usage (If Applicable)

 

Our website and school app may use cookies or similar technologies to:

  • Improve user experience

  • Remember preferences

  • Track usage patterns for analytics

Parents may disable cookies via browser settings; however, some features may be limited.


8. Changes to this Privacy Policy

 

Helen & Ben reserves the right to update or modify this Privacy Policy at any time.

 

The latest version will be published on the official website and app. Continued use of our services constitutes acceptance of the revised Privacy Policy.


9. Contact Us

 

For any questions, concerns, or requests regarding privacy, please contact us via:


10. Publicity and Program Interpretation

 

By enrolling their child at Helen & Ben, parents/guardians grant permission for the Centre to use photographs and videos of their child:

  • For publicity purposes including website, social media, newsletters, and promotional materials

  • For interpretation and reporting of school programs, including internal reports, event highlights, and educational documentation

 

The Centre will not disclose identifiable information (such as full name, address, or personal details) in public-facing materials without additional consent, unless required by law.

 

Parents/guardians may request withdrawal of consent for publicity use in writing via email (helenbeneducation@gmail.com) or through the school app system, and the Centre will respect such requests moving forward.

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